Front Office Shift Leader

As Assistant Front Office Shift Leader, you support the Front Office Manager in the daily operations of the Front Office Department, supervising Front Office and Guest Services staff. You contribute to the coordination of front desk activities, ensuring smooth operations and the delivery of a high level of guest service.

F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F ZEEN moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F ZEEN is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.

What you’ll do

Support the Front Office Manager in the overall operation of the department

Train and supervise Front Office employees, ensuring they provide excellent guest services and enforce hotel policies

Interact with guests both in person and over the phone, assist with inquiries, and mitigate any guest complaints

Handle specific customers’ requests

Handle service charges and inform customers

Ensures sales maximization

Collaborate with other hotel departments to ensure smooth daily operations

Control of Front Desk tidiness

Oversee the compliance with the hotel’s policies and security requirements

Requirements

Proven work experience as a Front Office Shift Leader, ideally in a 5* hotel environment

Excellent command of the English language

Knowledge of any additional language will be considered an asset

Experience in Hotel Program (PMS)

Computer literacy (Outlook, Excel, Word, etc.)

Strong knowledge of general hotel industry practices and policies

Excellent management skills, communication skills, and multitasking skills

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Teamwork spirit and customer service attitude

Benefits

• Positive working environment
• Training and career development
• Competitive remuneration package
• Single or double occupancy accommodation at fully equipped apartments
• Daily meals
• Uniforms
• Transportation from and to the hotel for duty
• Other seasonal perks & benefits also in addition to results

Join Our Team 

A team that is built on respect and excellent service over collaboration

A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences

A team of happy employees, that are driven within their working environment to contribute to a common goal

A team that celebrates achievements made individually and encourages positive attitude and integrity

A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath

A mindful and considerate, people-oriented workplace

A family-run company with exceptional high standards both for the guests and the employees alike