Spa Receptionist (EllaElyra - S27)

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire an experienced and visionary Spa Receptionist.

Scope:

• Ensuring the uninterrupted operation of the spa and coordination of all its functions
• Performing operating procedures according to the spa operation manual
• Reception and customer service based on the company's communication protocols
• Organization of appointments with the aim of smoother and more efficient operation
• Thorough knowledge of all spa services and products, and their promotion within the hotel facilities
• Solving any problems and follow-up
• Use of the Spa software for issuing documents, cash management, organizing appointments, promotional activities, etc.
• Direct communication, coordination and support of the team of therapists and gymnasts
• Ensuring a high level of hygiene and safety in all areas of the spa
• Very good knowledge of all the services provided by the hotel with the aim of the holistic stay experience of the customers

Requirements

• At least 2 years of experience in a similar position in 5* hotels
• Excellent knowledge of English
• Methodology, attention to detail and customer service orientation
• Neat appearance, cleanliness
• Courtesy, pleasant and friendly personality
• Ease of using a PC

The following will be considered a plus

• Degree related to the subject of spa or Tourism
• Knowledge of a second foreign language
• Experience in customer service
• Knowledge of spa software, Excel, Outlook

Benefits

• Competitive remuneration package & benefits
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together. We are committed to fair and equal employment. We hire based on individual merit and job requirements, ensuring no discrimination based on personal status, identity, or background.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.