Room Service Attendant (EllaHelea-S27)

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire for season 2027 a Room Service Attendant.

This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Scope

• Deliver food and beverage orders to guest rooms promptly, professionally, and according to established service standards.
• Ensure all room service orders are complete, accurate, and presented to the highest quality standards before delivery.
• Set up and clear in-room dining trays, trolleys, and amenities as required.
• Communicate professionally and courteously with guests during service interactions.
• Explain menu items and respond to basic guest inquiries when required.
• Coordinate effectively with the kitchen, outlet managers, and telephone operators to ensure seamless service delivery.
• Maintain cleanliness and organization of room service stations, pantries, and equipment.
• Collect and return service trays and trolleys from guest corridors and rooms.
• Follow all food safety, hygiene, and HACCP procedures.
• Handle guest requests and complaints professionally, escalating issues when necessary.
• Contribute to the achievement of departmental guest satisfaction goals and service standards.

Requirements

• Minimum one (1) year of experience in Room Service, Restaurant Service, or Food & Beverage operations within a hotel environment.
• Previous experience in a 5-star hotel or luxury resort will be considered a strong advantage.
• Strong guest service orientation and positive attitude.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Professional appearance and grooming standards.
• Team-oriented mindset with the ability to work collaboratively.
• Fluent communication skills in English; additional languages will be considered an advantage.
• Basic understanding of food safety and hygiene standards.

Position attributes

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Pleasant personality, client oriented

Benefits

• Competitive remuneration package
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together. We are committed to fair and equal employment. We hire based on individual merit and job requirements, ensuring no discrimination based on personal status, identity, or background.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.