Sales & Reservations Associate (Junior Level)

F ZEEN ATHENS, part of the F ZEEN RETREATS group, is a luxurious adults-only retreat located in the historic center of Athens. Blending the philosophy of holistic well-being with a modern way of living, we offer our guests much more than just a stay. We offer a meaningful experience of balance, beauty, and genuine hospitality.

Our culture is rooted in the concept of the Good Life. Τhe art of living well and in harmony with yourself and the world around you. This is reflected in everything we do, from the level of service we provide to the spaces we create.

Our people are the heart of our retreat. That’s why we genuinely invest in their personal and professional growth, offering expert-led training, a supportive and creative work environment, and a competitive package of benefits. If you share our passion for quality, hospitality, and creating experiences that truly matter, we would love to welcome you to our team.

What you’ll do

Follow up on e-mail and phone requests regarding accommodation

Process, confirm or modify room reservations and send relevant confirmation to guests

Assign rooms to each guest and update this in the system

Keep the front office department updated at all times for any changes in the systems during the operation of the hotels

Process payments, credits, and charges in a secure and efficient way and keep all records updated

Monitor price parity and availability across all channels

Monitor the direct pricing and rate plans and develop strategies aiming to maximize reservations performance

Keep the reservations reports up to date

Participate in the Set up of the monthly targets and in the monthly budget reconciliation

Requirements

Excellent command of the English language

Knowledge of any additional language will be considered an asset

Computer literacy (Outlook, Excel, Word, etc)

Possess excellent interpersonal and communication skills

Solid written and verbal communication skills

Teamwork spirit and customer service attitude

Benefits

Positive working environment

Be part of an ever-evolving organization focused on transformation and innovation

A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self

Be part of a winning team who embrace diversity, inclusion, and our differences

Excellent opportunities for career progression