Guest Relations Nutrition Specialist

‘Ella’ means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire a Guest Relations Nutrition Specialist for the season 2027.

This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Position Summary

• Serve as the primary contact for guests with food allergies, intolerances, medical dietary requirements, and special nutritional needs.
• Meet with guests upon arrival when required to discuss dietary restrictions and create personalized dining plans.
• Coordinate closely with Chefs, Restaurant Managers, Guest Relations, and Food & Beverage teams to ensure dietary requirements are properly understood and implemented.
• Maintain accurate records of guest dietary requests and communicate them effectively across all relevant departments.
• Monitor guest satisfaction regarding dietary accommodations and proactively address concerns.
• Conduct follow-up meetings and communications with guests throughout their stay to ensure expectations are met.
• Advise operational teams on allergen management and dietary best practices.
• Support menu review processes to identify allergens and ensure accurate nutritional and dietary information is available.
• Assist in developing procedures and training programs relating to food allergies, intolerances, and special nutrition requirements.
• Handle dietary-related guest complaints professionally and implement effective service recovery solutions.
• Support the hotel's commitment to guest wellbeing, safety, and personalized hospitality.
• Ensure compliance with food safety regulations, allergen management procedures, and company standards.
• Collaborate with Quality and Food Safety teams regarding dietary risk management and guest protection initiatives.

Requirements

• Degree in Dietetics, Nutrition Science, Clinical Nutrition, or a related field.
• Valid professional registration or license to practice as a Dietitian where applicable.
• Minimum two (2) years of professional experience as a Dietitian, preferably within hospitality, healthcare, wellness resorts, luxury hotels, or food service operations.
• Previous experience in a 5-star hotel, luxury resort, over 400 guest rooms property.
• Strong knowledge of food allergies, intolerances, dietary restrictions, and medical nutrition requirements.
• Excellent understanding of allergen management and food safety procedures.
• Ability to communicate confidently with guests, chefs, managers, and operational teams.
• Excellent organizational and documentation skills.
• Strong problem-solving abilities and attention to detail.
• Guest-focused personality with exceptional interpersonal and communication skills.
• Ability to manage sensitive situations with professionalism, empathy, and discretion.
• Fluent communication skills in English, both written and verbal; additional languages will be considered an advantage.
• Proficiency in Microsoft Office applications and digital communication platforms.

Position Attributes

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of services
• Negotiation and excellent communication skills
• Pleasant personality, client oriented

Benefits

• Accommodation & daily meal
• Competitive remuneration package & benefits
• Continuous training
• Career prospects on a transparent working environment
• Company team events
• Collaborative working environment

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together. We are committed to fair and equal employment. We hire based on individual merit and job requirements, ensuring no discrimination based on personal status, identity, or background.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.