Reservations Agent

Thanos Hotels & Resorts is seeking to recruit a Reservations Agent. 

Position Summary
The Reservations Agent handles daily guest bookings and communication for multiple properties within a centralized reservations environment. The role focuses on accurate reservation entry, professional guest service, and effective coordination with the Reservations Manager(s) and other departments.

Key Responsibilities

• Respond promptly and professionally to reservation inquiries via phone, email, and online platforms.
• Create, modify, and cancel bookings accurately in the PMS/CRS.
• Ensure all guest information, special requests, and payment details are properly captured.
• Upsell room types, add-ons, and hotel services to maximize revenue.
• Follow established SOPs for booking (processing/ corrections), deposit policies, and communication.
• Coordinate with Front Office Department(s) for guest requests, VIPs, upgrades, and special arrangements.
• Assist with room allocation, rate checks, and inventory updates when needed.
• Support group reservations—block creation, pickup updates, rooming lists (as assigned by Reservations Manager).
• Support other team members when needed with the guidance of the Reservations Manager or Head of Department.
• Ensure all emails and pending tasks are cleared within required timeframes.
• Maintain strong product knowledge of all room categories, packages, facilities, and promotions.
• Always maintain a professional relationship & atmosphere.

Requirements

• Two years’ experience in hotel room reservations, front office, or customer service (experience with Leading Hotels of the World standards will be a definite plus).
• Familiarity with PMS/CRS systems (Opera Cloud, Webhotelier) and working knowledge of MS Office.
• Strong communication skills and attention to detail.
• Ability to work accurately under pressure and handle multiple requests.
• Proficient in English; Good knowledge of additional languages will be a definite plus

What we offer

• Attractive remuneration package
• Provident Fund
• Staff discounts at Hotels & Kult Boutiques
• Free meals on duty
• Employee Appreciation Program and Reward Scheme
• Great work-life balance
• Comprehensive new staff induction programmes
• Group-wide professional development opportunities across countries and properties
• Continuous training opportunities