Guest Relations Officer

Thanos Hotels & Resorts is seeking to recruit a Guest Relations Officer for the Almyra Hotel.

Job Role
Guest Relations Officer focuses on delivering personalized service, handling guest inquiries, managing requests efficiently, and maintaining the high standards expected of a 5-star hotel.


Duties & Responsibilities

• Welcome guests warmly upon arrival, ensuring a smooth and personalized check-in and check-out experience.
• Offer assistance and information regarding hotel facilities, services, and local attractions.
• Handle guest complaints promptly, professionally, and with empathy, ensuring complete guest satisfaction.
• Coordinate special requests such as room preferences, amenities for VIP guests, birthdays, or anniversaries.
• Communicate effectively with all departments regarding guest preferences, feedback, and special arrangements.
• Monitor the lobby area to ensure guests are attended to promptly.
• Perform any other related duties as assigned by the management.

Requirements

• Previous experience as a Guest Relation Officer at a 5* Hotel
• Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
• Computer Literate
• Pleasant, honest and friendly personality
• Ability to work in a fast pace environment and cope under pressure
• Problem-solving ability, to resolve issues as they arise
• Excellent interpersonal skills in handling guest complaints

What we offer

• Attractive remuneration package
• Provident Fund
• Staff discounts at Hotels & Kult Boutiques
• Free meals on duty
• Employee Appreciation Program and Reward Scheme
• Great work-life balance
• Comprehensive new staff induction programmes
• Group-wide professional development opportunities across countries and properties
• Continuous training opportunities