2nd Waiter (M/F) | Tivoli Oriente Lisboa Hotel

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

What will be your mission?

As a WAITER (M/F) you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience.

What will you do?

• Provide excellent customer service that promote satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware and offer the different products and services available at the hotel’s restaurant.
• Handle restaurant reservations.
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
• Follow all relevant health department rules/regulations and all customer service guidelines.

What are we looking for?

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills.
• Focus on detail.
• Sales oriented.
• Ability to work on your own and as part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Additional Day Off to Celebrate Your Birthday
• Credits awarded based on years of service to redeem for stays or meals at Minor Group hotels, resorts, and restaurants, both nationally and internationally
• Health Insurance
• Home Medical Assistance
• Curative Medicine
• Uniform and laundering service
• Cafeteria with free access
• Participation in various internal activities and social and environmental responsibility projects
• Partnerships with local businesses – access to employee discounts

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all employees are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.