Room Service Telephone Operator (EllaHelea-S27)

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire for season 2027 a Room Service Telephone Operator.

This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Scope

• Answer all room service calls in a professional, friendly, and timely manner.
• Accurately record guest orders and special requests into the relevant systems.
• Promote menu items, upsell products, and provide recommendations to guests.
• Coordinate orders with kitchen and service teams to ensure timely delivery.
• Monitor order progress and proactively communicate any delays or updates to guests.
• Handle guest inquiries regarding menus, allergens, dietary requirements, and operating hours.
• Manage guest communications through telephone, email, WhatsApp, and other approved communication channels when required.
• Ensure all guest preferences, dietary restrictions, and special requests are accurately communicated to the operational teams.
• Maintain accurate records of orders, requests, and guest interactions.
• Support Room Service and Food & Beverage operations through effective communication and administrative assistance.
• Handle guest concerns and complaints professionally, ensuring prompt resolution and follow-up.

Requirements

• Minimum two (2) years of experience in Food & Beverage operations within 5-star hotel or luxury resort (over 400 guest rooms property)
• Fluent communication skills in English, both written and verbal; additional languages will be considered an advantage.
• Strong computer literacy, including Microsoft Office applications and hotel Property Management Systems (PMS)(i.e. Protel, Opera etc)
• Experience working with POS systems and order management platforms.
• Comfortable using digital communication platforms such as WhatsApp, Viber, and email.
• Excellent telephone etiquette and guest communication skills.
• Strong attention to detail and ability to multitask effectively.
• Positive, energetic, and service-oriented personality.
• Ability to work efficiently under pressure while maintaining accuracy and professionalism.
• Strong organizational and problem-solving skills.
• Ability to work independently as well as part of a team.

Position attributes

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Pleasant personality, client oriented

Benefits

• Competitive remuneration package
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together. We are committed to fair and equal employment. We hire based on individual merit and job requirements, ensuring no discrimination based on personal status, identity, or background.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.