Receptionist - Hilton Istanbul Bomonti Hotel & Conference Center

Job Title : Receptionist

Work Location : Hilton Istanbul Bomonti Hotel & Conference Center

Reporting To : Director of Front Office

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate (preferably in Tourism, Hospitality, or Business Administration)

• Proficient in English

• At least 2 years of experience as a receptionist in the hotel and hospitality industry

• Strong communication, persuasion, and negotiation skills

• Team player with a solution-oriented approach

• Detail-oriented and responsible

• Time management and prioritization skills

• Committed to confidentiality and professionalism

• Knowledge of Hotel Property Management Systems (PMS)

  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling and cashier operations

What's in it for me?

• Career and development opportunities in Hilton Hotels Worldwide

• Competitive Salary & Wages

• Private Health Insurance

• “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends

• Indoor Parking Privileges

• Complimentary Dry Cleaning for Business Attire

• Monthly Transportation Fee

• Complimentary Shuttle Bus

• 50% discount on personal food & beverage consumption in the sister hotels.

• 14 days paid paternity leave

• Opportunity to make a positive impact on environment and community with Travel with Purpose program
  

Specifically, we look for demonstration of these Hilton Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline