Night Auditor

As a Night Auditor you will be responsible for assisting guests with their overnight requests and balancing accounts from the day shift. You will be handling end-of-day bookkeeping, auditing and account reconciliation.

Why you’ll love F ZEEN KEFALONIA

F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F ZEEN moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F ZEEN is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.

What you’ll do

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Use of Front Desk systems (PMS, WebHotelier, Booking Channels)
• Answer incoming calls
• Escorting guests to their rooms when needed
• Verify guests’ payment method
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Provide basic and accurate information in-person and via phone/email
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guests accounts and check guests out
• Maintain a neat and orderly Front Desk and Reception area
• Process invoices
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Schedule guest wake-up calls and reservations for the following day
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records

Requirements

• Proven work experience as a Night Auditor, Front Office Receptionist or similar role, ideally in a 5* hotel environment
• Excellent command of the English language
• Knowledge of any additional language will be considered as an asset
• Computer literacy (Outlook, Excel, Word etc)
• An eye for detail
• Good problem-solving skills
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent interpersonal skills
• Teamwork spirit and customer service attitude

Benefits

• Positive working environment
• Training and career development
• Competitive remuneration package
• Single or double occupancy accommodation at fully equipped apartments
• Daily meals
• Uniforms
• Transportation from and to the hotel for duty
• Other seasonal perks & benefits also in addition to results

Join Our Team 

A team that is built on respect and excellent service over collaboration

A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences

A team of happy employees, that are driven within their working environment to contribute to a common goal

A team that celebrates achievements made individually and encourages positive attitude and integrity

A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath

A mindful and considerate, people-oriented workplace

A family-run company with exceptional high standards both for the guests and the employees alike