Guest Experience & Administration Executive

‘Ella’ means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire a Guest Experience & Administration Executive for the season 2027.

This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Position Summary

The Guest Service Agent supports the daily operation of the Guest Service Centre, and roves concierge services, in line with the strategy to support hospitality, destination marketing/partnerships, retail services and hotel initiatives. A key element to this role is planning, managing day to day operations, and enhancing the delivery of world class guest experience.

Requirements

• Minimum two (2) years of experience as a Guest Relations agent or Front Office agent, within a high volume (over 400 guestrooms) resort property.
• Fluent English communication skills, both written and verbal; additional languages will be considered an advantage.
• Strong knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Excellent organizational and multitasking abilities.
• Strong attention to detail and problem-solving skills.
• Business written and oral interpersonal skills.
• Ability to work both independently and as part of a team.
• Knowledge of hotel PMS systems (i.e. Protel, Opera etc)

Requirements

• Three or more years working experience in a similar role at a 5-star hotel
• Degree/Diploma in Tourism
• Excellent knowledge of English language
• A second language (French, German, Russian, or Italian) will be considered as a plus

Position Attributes

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of services
• Negotiation and excellent communication skills
• Pleasant personality, client oriented

Benefits

• Accommodation & daily meal
• Competitive remuneration package & benefits
• Continuous training
• Career prospects on a transparent working environment
• Company team events
• Collaborative working environment

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together. We are committed to fair and equal employment. We hire based on individual merit and job requirements, ensuring no discrimination based on personal status, identity, or background.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.