Quality Assurance Coordinator

We are seeking a detail-oriented and proactive Quality Assurance Coordinator to support and enhance the overall quality and performance standards of our five-star resort - Radisson Beach Resort Larnaca. This role is ideal for a professional who is passionate about excellence, consistency, and continuous improvement within a luxury hospitality environment.

The successful candidate will play a key role in ensuring that all hotel operations align with Radisson brand standards, while also coordinating and maintaining the hotel’s certified management systems.

Key Responsibilities:

• Monitor and support the implementation of Radisson brand standards across all departments
• Conduct regular quality inspections and audits in all operational areas
• Coordinate and maintain hotel management systems, including ISO 9001, ISO 22000, and Green Key
• Ensure proper documentation, compliance, and follow-up of corrective actions
• Work closely with department heads to drive continuous improvement initiatives
• Analyze guest feedback and operational data to identify areas for enhancement
• Support training and awareness related to quality standards and procedures
• Prepare reports and provide insights on quality performance to management
• Undertake additional responsibilities as assigned by the Hotel Manager, with a focus on improving quality, efficiency, and overall performance

  Requirements:

  • Previous experience in a similar role within a 4 or 5-star hotel environment
  • Knowledge of quality systems such as ISO standards and sustainability certifications (e.g. Green Key)
  • Strong attention to detail and organizational skills
  • Analytical mindset with the ability to identify and resolve issues effectively
  • Good communication and interpersonal skills
  • Ability to work independently and coordinate across multiple departments
  • Fluency in English, additional languages will be considered an advantage
  • Certification by the Human Resource Development Authority of Cyprus (HRDA) will be consider an advantage

    What We Offer:

    • Competitive remuneration package
    • 5-day working week
    • Public holidays entitlement
    • 13th salary
    • Professional working environment within an international brand
    • Opportunities for development and growth

      If you are driven by quality, structured processes, and continuous improvement, we invite you to join our team and contribute to delivering exceptional standards across our resort.