Front Office Duty Manager

Parklane, a Luxury Collection Resort & Spa, member of Marriott International, is looking for an enthusiastic, hard-working, and ambitious professional Front Desk Duty Manager.
About Parklane
Parklane is the only internationally branded luxury beach resort in Cyprus, featuring 222 rooms, 34 suites and 18 villas, the award-winning Kalloni Spa and international branded restaurants such as Nammos Limassol and LPM Restaurant & Bar. The company owns the Park Tower, a completed 20-apartment luxury residential tower integrated within the resort’s premises. Parklane is part of MHV Mediterranean Hospitality Venture, a leading hospitality and real estate group with a portfolio consisting of luxury hotels & resorts and state-of-the-art developments both in Cyprus and abroad.

Position Overview
The Front Desk Duty Manager will be responsible for the operation of the Front Desk service operations. He/she will have an overall responsibility for supervising the Front office department, to ensure total guest satisfaction and that guest services and administrative duties are performed speedily and efficiently. Will also be responsible for providing guidance and direction and to ensure that all hotel policies, standards, procedures and regulations are followed.

Key responsibilities
-Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
-Handling customer complaints and special requests.
-Work with management to assess and improve processes and policies
-Maintaining an orderly appearance throughout the reception area.
-Address employee complaints or performance issues as needed.
-Updating files and records.
-Train according to policies and procedures new hires. 
-Enforcing all cash-handling, checking, and credit procedures.
-Ensures good communication between all departments and the front office. 
-Help management create the department’s budget.
-Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
-Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanour to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
-Clearly and effectively express ideas, facts, and messages verbally to others.

Requirements
-Work experience as a Duty Manager or similar management role. 
-Previous experience in a similar role will be an advantage.
-Knowledge of cash management and bookkeeping procedures
-Ability to spot and resolve problems efficiently.
- Guest-oriented and service-minded
-Proficiency in English (oral and written)
-Solid knowledge of MS Office, particularly Excel and Word
-BSc in Business Administration is a plus.
-Knowledge of Opera or other similar PMS system will be an advantage.
-Excellent communication and people skills
-Good organizational and multitasking abilities

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

Appy by sending your CV at the strictest confidence at (email hidden — use the apply button above)
Kindly note that only shortlisted candidates will be contacted.