Front Office

Duties & Responsibilities

• Oversee daily front office operations, including reception, concierge, reservations, and night audit
• Ensure a high level of guest satisfaction by handling guest feedback, complaints, and special requests professionally
• Supervise, train, schedule, and motivate front office staff
• Assists with the checking in of guests as per existing Front Office policies and regulations
• Answers the telephone, screens and direct calls
• Takes and relays messages to guests correctly and promptly
• Provides requested information to callers
• Greets people entering the hotel
• Deals with queries from both the public and hotel guests
• Performs general administrative and clerical support
• Receives and sorts mail and deliveries
• Schedules any necessary appointments
• Ensures that Reception area is kept clean and tidy at all times
• Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
• Informs guests of hotel and general information regarding restaurants etc
• Offers wake up services, orders taxi transfers as and when required
• Able to operate the telephone call center
• Follow Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
• Perform any other relevant duties assigned by the Front Office Manager
• Ensure correct use of PMS and accuracy of guest records, billing, and reports
• Manage cash handling, invoicing, and end-of-shift reports when required
• Ensure compliance with hotel policies, health & safety regulations, and brand standards

  Requirements

  • Proven experience in a Front Office or Reception supervisory/managerial role
  • Strong leadership and people management skills
  • Excellent knowledge of Greek and English. Knowledge of any other language will be considered as an advantage
  • Pleasant, honest and friendly personality
  • Ability to work in a fast pace environment and cope under pressure
  • Computer Literate
  • Problem-solving ability, to resolve possible issues
  • Excellent interpersonal skills in handling guest complaints

    What we offer:

    • Attractive remuneration package
    • Free meals on duty
    • Great work-life balance
    • Comprehensive new staff induction programmes
    • Continuous training opportunities