Receptionist

Thanos Hotels & Resorts is currently seeking to recruit a Receptionist for Annabelle Hotel.

Job Role Responsible for attending to guests and dealing with inquiries and special requests

Duties & Responsibilities

• Assists with the checking in of guests as per existing Front Office policies and regulations
• Answers the telephone, screens and directs calls
• Takes and relays messages to guests correctly and promptly
• Provides requested information to callers
• Greets people entering the hotel
• Directs guests or any other visitors to the correct department
• Deals with queries from both the public and hotel guests
• Performs general administrative and clerical support
• Receives and sorts mail and deliveries
• Schedules any necessary appointments
• Ensures that Reception area is kept clean and tidy at all times
• Notifies the porter to transfer guests’ luggage to their assigned rooms
• Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
• Informs guests of hotel and general information regarding restaurants etc
• Offers wake up services, orders taxi transfers as and when required
• Able to operate the telephone call center
• Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
• Perform any other relevant duties assigned by the Front Office Manager

Requirements

• Previous experience as a Receptionist at a 5* Hotel
• Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
• Pleasant, honest and friendly personality
• Ability to work in a fast pace environment and cope under pressure
• Computer Literate
• Problem-solving ability, to resolve issues as they arise
• Excellent interpersonal skills in handling guest complaints

What we offer:

• Attractive remuneration package
• Provident Fund
• Staff discounts at Hotels & Kult Boutiques
• Free meals on duty
• Employee Appreciation Program and Reward Scheme
• Great work-life balance
• Comprehensive new staff induction programmes
• Group-wide professional development opportunities across countries and properties
• Continuous training opportunities