Hotel Receptionist

Job Description

We are seeking a professional, friendly, and customer-focused Hotel Receptionist to join our hospitality team. As the first point of contact for guests, you will play an important role in creating a welcoming and positive experience from arrival to departure.

Key Responsibilities:

• Be part of the Front of House Team team and perform on going front desk duties.
• Welcome guests and assist with check-in and check-out procedures
• Manage room reservations, bookings, and cancellations
• Answer phone calls, emails, and guest inquiries promptly and professionally
• Respond to guests' needs and requests and resolve issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Provide information about hotel services, local attractions, and amenities
• Handle guest requests, complaints, and payments efficiently
• Coordinate with housekeeping and maintenance teams to ensure smooth daily operations
• Maintain accurate guest records and follow hotel policies and procedures
• Provide an optimal level of service and hospitality to the guests by acting as the point of reference for tenants or owners who need assistance or information.

  Requirements:

  • Excellent communication and interpersonal skills
  • Strong customer service and problem-solving abilities
  • Good organizational and multitasking skills
  • Basic computer knowledge (MS Office) and familiarity with reservation systems (Theova UHS) is an advantage
  • Outstanding customer services skills, professional verbal & written communication skills in Greek, and English. Any other language knowledge is a plus.
  • Ability to work flexible shifts, including evenings, weekends, and holidays
  • Previous experience in hospitality or reception is essential

    What We Offer:

    • Very attractive competitive package, €1350 - €1700
    • 13th Salary
    • Paid Annual holiday leaves.
    • Bonuses based on performance.
    • Be a part of a pleasant and friendly working environment.

      Interested candidates can apply for the job by emailing their CV at (email hidden — use the apply button above)